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Customer Service Jobs
Customer service jobs are a great option to consider for work. There are a lot of these positions available, and you can even work some customer service jobs from home.
Applying for these jobs can be daunting, though. There are a lot of different kinds of customer service jobs, and they can be competitive. You may not know if youd rather be doing hospitality work or working at a call center. There are a lot of options.
But fear not: Find.jobs has the resources for you! We've broken down some of the most popular positions in this field, so you can see what sounds best to you. With any luck, you'll be interviewing for a customer service job in no time!
Call Center Representative
Call Center Representatives are some of the most common and accessible customer service jobs. These can be as simple as processing customers and connecting them to the right people. Most of these positions will also have you resolving their concerns yourself. But don't worry, this is not a technical position. You will usually be answering questions using your resources, not figuring out how to solve problems yourself. These can also be work at home customer service jobs.
Candidates for these jobs should be able to communicate clearly. They should also be able to satisfy customers with their service. They do this while putting their company in a positive light. Knowledge of the company's services, and the ability to apply this knowledge on a call, is a must. (This includes being ableoperate a computer and find information using it!)
Client Relations Associate
Client Relations Associates have much more particular work than many jobs on this list. Generally, these people are the point of contact between a company and its important clients. The specifics of this work vary, but the main goal is to keep a client happy. You must make sure their needs are being met. This includes keeping track of who is working on what. Sometimes, it includes getting directly involved to accomplish certain tasks.
This is usually not an entry-level position. This is because your customer service and problem-solving skills have to be top-notch. However, you may think you work better one-on-one, or working on one big project. If thats the case, this is a position worth looking into.
Client Services Coordinator
Client Services Coordinators spend less time with clients than they spend making sure everyone gets what they need. They schedule appointments, track orders, check in on ongoing tasks, and plenty more. You can think of this as more of a support role. Think like a project manager. It's your job to know what's going on!
To excel at this kind of work, you need to be able to communicate efficiently. You'll be on the phone, emailing, and texting pretty constantly. Excellent organization is a must. So is the ability to keep several tasks in your head at once. And, of course, you have to be able to think and act on your feet.
Customer Service Manager
Customer Service Managers are just that: The overseers of a customer service department. You'll be working with your employees to enforce company policy, set goals, and check performances. Essentially, the job is to make sure everyone does their job well.
This position requires people-skills just as much as more front-facing jobs. You'll need to be able to give constructive criticism and retain employees. You work with customers directly when you're overbooked and understaffed. Flexibility is a must. With that comes being able to be both understanding and firm with employees at the same time. You can swoop in to save the day, but you should be an effective enough leader that you don't have to.
Customer Service Representative
Customer Service Representatives are probably the people you picture when you think about customer service jobs. These are a company's first response team. They answer the phones, emails, or chats, and try to solve the customer's problems. Work includes: Helping customers resolve issues with their product. Addressing complaints. Handling account and payment details. Selling more products and services. And you can work some of these customer service jobs from home!
People-skills are an absolute must for this position. A Customer Service Representative must remain sympathetic, upbeat, and helpful. No matter how frustrated a customer is. They must do this all while maintaining company image. After all, how a company deals with its problems is how many people judge a company. This also means you must be able to work and communicate effectively. Usually this work involves a computer. Detail-oriented and organized people excel in these positions. As long as you can be flexible for your customers!
Front Desk Agent
Front Desk Agents include clerks, concierges, and receptionists. They put a customer in contact with the people or resources that the customer needs. Confirming and arranging appointments is common work. So is providing information and guiding customers to their destination.
People who need Front Desk Agents' help may be confused about what they need, or frustrated. You job is to help these people. Clear communication and ready knowledge of your businesses goings-on are invaluable to this position. And remember: You are the person that represents the company to many people. Be sure to act the part!
Guest Service Agent
Guest Service Agents are another specialized job, in this case usually involved with various lodgings. Duties include checking in, transactions, handling complaints, and providing information. This can apply to both the lodging and the surrounding area. In some ways, this work also includes being a guide.
As a guide, your job isn't just to represent the business, but also the location. Hospitality and warmth are especially important to this role. You want to make people feel at home. Being able to communicate well (especially directions) is very important, as is reacting well to customer needs. If you can be flexible with a smile on your face, this is a good fit for you.
Member Services Representative
Member Services Representatives are a cut above other customer service employees. These people are only available to those who have paid for membership, so their customers expect a higher degree of service. This is like being a Customer Service Representative, but with a higher expectation to resolve the problem. This means you will spend more time with individual customers to resolve their issues.
Professionalism, sympathy, and efficiency are highly valued in this work. You are expected to go the extra mile. As such, your ability to pay attention to details is important. To make sure a customer is absolutely taken care of, you also may need to take extra time. The main difference between this and other customer service jobs is simply the willingness and ability to do everything extra.
Parking Attendants may not immediately come to mind when thinking of customer service jobs, but these jobs are common and important. The primary job is to make sure everyone parks where they should and pays what they should. (This may include handling the cars yourself, if it's a valet job.) In addition, you may need to give directions or guidance.
Driving skills (including being able to drive automatic and manual) factor into getting valet jobs. So do comfort with others' cars, and an impeccable driving history. Knowledge of the area and parking rules is also a must. Communicating these to customers clearly and patiently is just as important. Basic transactional skills are also necessary.
Patient Care Coordinator
Patient Care Coordinators are another specific but common form of customer service. The many different medical businesses all require patient care: Private practices, hospitals, rehab, insurance. These coordinators schedule appointments. But they also ensure all approval, insurance, and other needs are taken care of.
These jobs may require some medical training, or at least prior healthcare experience. Understanding medical lingo is essential. So is patience with customers who are often unwell and stressed. Organization is a necessity when it comes to people's health. These jobs are usually less about high volumes of people and more about handling everything correctly. Precision and attention to detail are necessary in this role.
Social Media Associate
Social Media Associates are newer customer service jobs. Because of this, the work itself is less defined. Each company will have different expectations for these employees. Sometimes, this means making posts to keep customers engaged with your business. Other times, this means responding to social media posts, and sometimes helping to resolve issues.
Social media skills are an obvious must. This means not only comfortably navigating social media, but understanding how people communicate on social media. You have to represent your company at all times, and understand how your company wishes to be seen. Communication is key, and knowing how to direct a customer from a post goes a long way.
Support Specialists are yet another specific but common type of customer service jobs. These people solve issues for different technologies over the phone, man workstations, or make house calls. The products discussed can range from computers to software to other hardware. This work can apply to non-computing equipment as well. Usually, this work involves diagnosis and troubleshooting more than anything else. (Repairs, for instance, fall to other specialists.)
You must have sufficient technical knowledge to do this job. Luckily, that knowledge can sometimes be acquired without a degree. You should be able to collaborate with your team to cover gaps in your knowledge and accomplish tasks. Other than that, good problem-solving, research, and interpersonal skills are a boon. An underestimated part of the job: Being able to explain an issue to someone who doesn't work with computers. These workers guide customers through the phone. They also have to keep customers in the loop. These makes explaining the issue an important ability.
Now go find customer service jobs!
Whether you're looking for work from home customer service jobs or more unusual positions, there are many options. We hope this article has been helpful in narrowing it down for you!
But remember, all of the usual job-seeking advice still applies. Connect with the social media of companies you are interested in, and have good etiquette. Buff up your resume so you can stand out. Learn the ins and outs of job interviews. And even if you're trying to work from home, it never hurts to look for local jobs first!
The first step is knowing where to start. With this information, you should have some ideas of where to look for work first. Remember: It's not just about selling yourself as a good fit for a job. It's also about finding work that's a good fit for you. And knowing what your options are is half the battle.
So go out there and find the customer service work that's best for you!